Rob Louw
RACQ · 2024

Call Transcript Analysis Agent

Architected and deployed a GenAI-Powered solution, which analyses call transcripts against quality criteria to provide real-time feedback and coaching to contact centre agents, improving customer interactions and service quality.

Call Transcript Analysis Agent In production

What we did

  • Architected and deployed a GenAI-Powered solution, which analyses call transcripts against quality criteria to provide real-time feedback and coaching to contact centre agents, improving customer interactions and service quality.

Tech

Python AWS Redshift AWS Bedrock AWS Lambda AWS API Gateway AWS DynamoDB AWS CDK

← Back to all work

Rob's AI Assistant
Ask about projects, work, certifications

Hi! Please share your name and email to start the chat. Rob may use these to follow up. Conversations are logged.

Initialising bot check…